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Full-Time Shift Supervisor, Evening

Responsibilities:

PRS, Inc., recognized as one of the 50 Best Nonprofits to work for in the US,is a community-based nonprofit organization that serves individuals living with mental illness, substance use disorders, mild intellectual disabilities, autism spectrum disorders and all individuals who face life crises.

We are seeking
Full-Time Shift Supervisor, Evening
in our PRS CrisisLink program to supervise and support staff and volunteers and respond to crisis hotline calls and text messages.
Evening Shift is between 2pm-10pm or 3pm-11pm includes weekends and some week daytime.

Crisis Workers respond to hotline calls and text messages according to established protocol, assess the degree of callers' risk, ensure the confidentiality of callers and any information shared, provide callers with referrals to resources, and call for emergency medical and/or police intervention if necessary. In addition to these duties, the Shift Supervisor will offer guidance and support to shift workers.

Qualifications:

  • Training or at least 2 years of crisis intervention and/or suicide prevention. Lead or supervisory experience a plus.
  • Must possess qualities of empathy and be non-judgmental and responsive to the feelings of callers, as well as ability to support and encourage staff.
  • Ability to make sound decisions under pressure and be able to problem-solve with minimum supervision.
  • Proven ability to remain alert on assigned shifts.
  • Ability to work individually and within a team environment and adjust to changes in work flow daily.
  • Must be prompt and have reliable means of transportation required.
  • Computer experience and proficient typing skills.

"Changing Lives. Saving Lives."

PRS is an Equal Opportunity Employer

PRS Inc.
https://prsinc. applicantpro. com


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